Faq

Ordering & Payment

How do I place an order?

Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.

Is my payment information secure?

Absolutely. We use SSL encryption and PCI-compliant payment processors to ensure all transactions are secure. We never store your full payment details on our servers.

Shipping & Delivery

What are your shipping options?

We offer standard (3-5 business days) and express shipping (1-2 business days) options. Shipping costs vary depending on your location and selected method.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Please note that customs fees may apply for international orders.

Can I track my order?

Yes, once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Please initiate your return through our Returns Center, and we'll provide return instructions.

How do exchanges work?

For size or style exchanges, please return the original item following our standard return process, then place a new order for the desired item. We'll process your refund once we receive the returned item.

What if my item arrives damaged?

Please contact our Customer Support immediately with photos of the damaged item and packaging. We'll arrange for a replacement or refund at no additional cost to you.

Product Care

How should I care for my jewelry?

To maintain your jewelry's beauty, we recommend:
- Storing pieces separately to prevent scratching
- Removing jewelry before swimming, showering, or applying cosmetics
- Cleaning with a soft, dry cloth
- Avoiding exposure to harsh chemicals

Do you offer jewelry cleaning services?

Currently we don't provide professional cleaning services, but we're happy to recommend proper care methods for your specific jewelry type.

Other Questions

Are your products nickel-free?

All our jewelry is made with nickel-free materials and hypoallergenic whenever possible. If you have specific metal sensitivities, please check individual product descriptions or contact us for details.

Do you offer gift wrapping?

Yes! Select the gift wrapping option at checkout. We offer elegant packaging with a personalized message at no additional cost.

Can I customize jewelry pieces?

Some of our collections offer personalization options (engravings, birthstones, etc.). Look for the "Customizable" tag on product pages or contact us for special requests.

Didn't find the answer you were looking for? Please use our Contact Form and we'll respond within 24 hours.

Faq