Shipping policy

Shipping Methods

StellaFleur offers worldwide shipping via trusted carriers including DHL, FedEx, and local postal services. All orders are processed within 1-3 business days (excluding weekends and holidays).

Standard Shipping: 5-10 business days
Express Shipping: 3-5 business days
Priority Shipping: 1-3 business days (available for select destinations)

Shipping Rates

Shipping costs are calculated at checkout based on:

Destination country
Package weight and dimensions
Selected shipping method

Free standard shipping is available for orders over $150 USD to most countries.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

International Shipping

We ship to most countries worldwide. Please note:

Customs duties and taxes may apply depending on your country's regulations
Delivery times may vary due to customs processing
Customers are responsible for any additional customs fees

Shipping Restrictions

Some jewelry items containing certain materials may be restricted in specific countries. We recommend checking your local import regulations before ordering.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team within 14 days of delivery (for damaged items) or within 30 days of shipment (for lost packages). We will work with the carrier to resolve the issue.

Holiday Shipping

During peak seasons (November-January), please allow additional processing and delivery time. We will announce specific holiday shipping deadlines on our website.