Tracking order

Order Tracking Process

At StellaFleur, we make it easy for you to track your jewelry order every step of the way. Here's how our order tracking works:

Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details and estimated delivery date.
Processing: Your order will be processed within 1-2 business days. During peak seasons, processing may take slightly longer.
Shipping Notification: Once your order ships, you'll receive a shipping confirmation email with your tracking number.
Tracking Updates: Use your tracking number to monitor your package's journey until delivery.

How to Track Your Package

To track your StellaFleur order:

Locate your tracking number in the shipping confirmation email
Visit the carrier's website or use a universal tracking service
Enter your tracking number to view real-time updates

Universal Package Tracking

For international shipments or when you're unsure which carrier to check, we recommend using:

17Track

17Track is a reliable global package tracking platform that supports most international carriers. To use it:

Go to www.17track.net
Enter your tracking number in the search field
Click "Track" to view detailed shipping information

17Track provides automatic carrier detection and supports multiple languages for international customers.

Tracking FAQ

When will I receive my tracking number?: Tracking numbers are typically provided within 1-3 business days after order placement, once your package has been shipped.
Why isn't my tracking information updating?: Some carriers may take 24-48 hours to update their systems. If no updates appear after 3 business days, please contact our customer service.
Can I track multiple orders at once?: Yes, on 17Track you can track up to 40 packages simultaneously by entering multiple tracking numbers separated by commas.

Need Help?

If you encounter any issues with tracking your order or have questions about your shipment, please visit our Contact Us page or send us an email through our customer service portal.