Privacy policy

Information We Collect

At StellaFleur, we collect personal information to provide and improve our services. This includes:

Personal Identification: Name, email address, shipping/billing address, phone number
Payment Information: Credit card details (processed securely through PCI-compliant payment gateways)
Technical Data: IP address, browser type, device information, cookies
Usage Data: Pages visited, products viewed, purchase history

How We Use Your Information

Your data helps us:

Process orders and deliver products
Provide customer support
Improve website functionality and user experience
Send marketing communications (with your consent)
Prevent fraud and ensure security
Comply with legal obligations

Data Sharing & Third Parties

We may share information with:

Payment processors to complete transactions
Shipping carriers for order delivery
Service providers assisting with website operations
Legal authorities when required by law

We never sell your personal data to third parties.

Data Protection & Security

We implement industry-standard measures including:

SSL encryption for all data transmissions
Secure storage with access controls
Regular security audits
Limited employee access to sensitive data

Your Rights

Under GDPR, CCPA and other privacy laws, you may:

Request access to your personal data
Request correction or deletion
Opt-out of marketing communications
Withdraw consent (where applicable)
Request data portability
Lodge complaints with regulatory authorities

To exercise these rights, please contact us through our website contact form.

Cookies & Tracking Technologies

We use cookies to:

Remember user preferences
Analyze website traffic
Enable shopping cart functionality
Deliver targeted advertising (with consent)

You can manage cookie preferences through your browser settings.

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email. Continued use of our services constitutes acceptance of the updated policy.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

Contact Us

For privacy-related inquiries, please use the contact form on our website. We respond to all legitimate requests within 30 days as required by law.